FAQs

Welcome to our FAQ page. Below you’ll find answers to the most common questions about orders, payments, shipping, and security.
If you need additional assistance, please contact us at support@shoptechfy.com — we’re happy to help.

🚚 Shipping & Delivery

How long does it take to ship my order?

Orders are processed within 3–5 business days.
Delivery usually takes 10–20 business days, depending on your location and carrier.

Can I track my order?

Yes. Once your order ships, you will receive a tracking number by email, allowing you to follow your package until delivery.

🔒 Payments & Checkout Security

Is checkout secure?

Yes. All payments on ShopTechFy are processed through encrypted and secure checkout systems.
We do not store or have access to your credit card information.

What payment methods do you accept?

We accept trusted and secure payment methods, including:

Credit & Debit Cards
Shop Pay

All transactions are handled by reliable payment providers to ensure your safety.

📦 Orders & Fulfillment

Where do the products ship from?

Our products are shipped from trusted fulfillment partners and warehouses.
This allows us to offer competitive pricing and reliable delivery.

Can I cancel or change my order?

If you need to cancel or change your order, please contact us as soon as possible.
Once an order has entered processing or shipping, changes may no longer be possible.

🔄 Returns & Order Issues

What is your return policy?

Returns may be requested within 30 days of delivery, provided the item is unused, in its original condition, and in the original packaging.

What if my order arrives damaged or with an issue?

If your order arrives with a defect or issue, please contact our support team at support@shoptechfy.com.
We will review your request and work with our fulfillment partners to find the best possible solution.